Policies

Dear Client,
In order to facilitate the coordination of your upcoming travel arrangements with Go Coach Charters, please be advised of the following terms and conditions:

1. Itinerary Submission: Kindly furnish our office with a copy of the itinerary for the scheduled trip.

2. Passenger Property Responsibility: The responsibility for the security and safety of passenger property rests with the passengers.

3. Coach Security: The coach will be securely locked when unoccupied to safeguard against unauthorized access.

4. Damages Incurred by Passengers: Any damages to the coach attributable to the actions of passengers will be charged back to the charter group.

5. Cancellation Policy: Cancellations made within 48 hours of the scheduled departure date will result in charges equivalent to the full fee.

6. Driving Charges and Fuel Surcharges: There are no additional charges for driving time or fuel surcharges.

7. Alcohol Prohibition: Please be advised that Go Coach Charters does not possess a Liquor License, and as such, the consumption or serving of alcohol is strictly prohibited on our motor coaches.

8. Coach Amenities: Our coaches are equipped with state-of-the-art facilities, including a Blu-ray DVD player, five HD TV screens, a washroom, 110 power outlets at each seat, and a public address (PA) system.

9. Driver Working Hours: The maximum allowable working hours for our drivers in a single day is 13 hours. Of this duration, actual driving is restricted to 12 hours. The remaining hour is allocated for essential activities such as pre-trip preparations, post-trip duties, and travel-related tasks.

10. Payment Options: Payment for our services can be made through E-transfer or Visa. Please note that a 3% fee applies to Visa transactions. Full payment is due seven days prior to the scheduled travel date.

We appreciate your attention to these terms and conditions, and adherence to them ensures the safety, efficiency, and compliance with regulatory standards during your travel with Go Coach Charters.

Should you have any inquiries or require further clarification, feel free to contact our office at 780-238-3866 / 780-952-2479.

Sincerely,
Go Coach Charters